"If the threat of raised voices, emotional outbursts, and public discord makes you want to hide under the conference room table, or if you're simply sick of unresolved arguments that never produce useful results, you're not alone. Conflict, or the fear of it, can be devastating. And the process of minimizing, deflecting, or avoiding difficult people can leave you brimming with repressed emotions. But as this powerful book argues, conflict doesn't have to be unpleasant. In fact, properly channeled, conflict can be the most powerful tool we have at our disposal for deepening relationships, solving problems, and coming up with new ideas."-- Provided by publisher.
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