Displaying 1 of 1 2017 Format: Book Author: Soehner, Catherine, author Title: Effective difficult conversations : a step-by-step guide / Catherine B. Soehner and Ann Darling. Publisher, Date: Chicago, Illinois : ALA Editions, an imprint of the American Library Association, 2017. ©2017 Description: xiv, 111 pages ; 23 cm Subjects: Library personnel management -- Handbooks, manuals, etc. Conflict management -- Handbooks, manuals, etc. Communication in library administration -- Handbooks, manuals, etc. Business communication -- Handbooks, manuals, etc. Interpersonal communication -- Handbooks, manuals, etc. Other Author: Darling, Ann (Ann L.), author Notes: Includes bibliographical references and index. Contents: Difficult conversations defined -- Getting clear -- Gathering resources -- Clarifying the message -- During the conversation -- You're not finished until you write it up -- Keep up the good work -- Co-workers -- A brief note about change management -- Managing up : how to have difficult conversations with your boss. LCCN: 2016038069 ISBN: 9780838914953 (softcover) System Availability: 2 Current Holds: 0 # Local items: 2 Control Number: 1492689 Call Number: 023/.9 Course Reserves: 0 # Local items in: 2 # System items in: 2 Place Request Add to My List Share Expand All | Collapse All Where is it? Suggestions and more Map It Large Cover Image Librarian's View Displaying 1 of 1
